Refund & Cancellation Policy

Last Updated: 12.11.25

At Michael Kobrin, we understand that plans can change. Please review our cancellation and refund guidelines below for details regarding order cancellations, refunds, and exchanges.


1. Order Cancellation

Physical Products (Print-on-Demand Items):

  • Print-on-Demand items are produced especially for you.

  • You may cancel your order within 12–24 hours of purchase if it has not yet entered production.

  • Once production has started or the order has shipped, cancellation is not possible.

Digital Products (music, courses, tablature, etc.):

  • Digital products are non-refundable once delivered, unless otherwise stated on the product’s landing page.

  • Delivery is immediate to the email you provided after payment. Please check your Spam or Promotions folder if you do not see it.

Courses (Digital/Zoom):

  • If you wish to cancel your enrollment before the course begins, please contact us immediately at info.michaelkobrin@gmail.com.

  • Premium Zoom Programs (with personal sessions): Enrollment is non-refundable once purchased, regardless of start date.

  • Pre-recorded Digital Courses (no live sessions): These are generally non-refundable once delivered, unless otherwise specified on the course landing page.

  • For other courses, cancellations after the course has started may not be eligible for a refund.

2. Refunds

  • If your cancellation is approved, refunds will be processed using the original payment method.

  • Please allow 5–10 business days for the refund to reflect in your account.

  • Refunds for digital products are not provided unless otherwise specified on the landing page.

Sponsorship Contributions:

  • If your sponsorship submission is rejected, you will receive a full refund.

  • Approved sponsorships are non-refundable once perks have been fulfilled.

3. Exchanges

Physical Products:

  • Exchanges are only available for damaged, defective, or incorrect items and are subject to product availability.

  • To request an exchange, contact us within 7 days of receiving your order and include:

    • Your order number

    • A clear photo of the item showing the issue

  • We do not offer exchanges for sizing issues or buyer’s remorse.

Courses (Digital/Zoom):

  • Exchanges (such as switching to a different session) may be possible on a case-by-case basis. Please contact us for assistance.

4. How to Request a Refund or Cancellation

To request a cancellation, refund, or exchange, please contact us at info@michaelkobrin.com with your order details.
Upon receiving your request, we will review your order status and notify you of your eligibility.

5. Special Circumstances

  • If you experience technical issues accessing a digital product, please reach out for support.

  • If you have scheduling conflicts or unforeseen circumstances, we will work with you to find a satisfactory solution.

  • Special cancellation terms may apply to promotional or limited-time offers. Please check the product page for details.

  • Private Lessons:
    If you purchase a private lesson through our website, you must schedule your session within 14 days of purchase using our calendar link.
    Failure to book a time within this period will result in the lesson credit being forfeited, and no refund or reschedule will be provided, unless otherwise approved in writing by Michael Kobrin.
    Once a lesson is booked, you may reschedule or change the time up to 24 hours before the scheduled session.
    Changes requested less than 24 hours in advance or failure to attend the session will be treated as a completed lesson with no refund or reschedule.

    במקרה של רכישת שיעור פרטי דרך האתר:
    יש לקבוע מועד לשיעור בתוך 14 ימים ממועד הרכישה באמצעות הקישור ביומן.
    אי-קביעה בתוך פרק זמן זה תגרום לאובדן הזכאות לשיעור, ללא החזר כספי או מועד חלופי, אלא אם הוסכם אחרת מראש ובכתב עם Michael Kobrin.
    לאחר קביעת השיעור, ניתן לבצע שינוי בתאריך או בשעה עד 24 שעות לפני המועד המתוכנן.
    שינויים שיתבקשו פחות מ-24 שעות לפני המועד או אי-הגעה לשיעור ייחשבו כשיעור שהתקיים וללא החזר כספי או מועד חלופי.

6. Legal Notice

Cancellation of a transaction is subject to the Israeli Consumer Protection Regulations (Cancellation of a Transaction), 2010, and the Israeli Consumer Protection Law, 1981.

ביטול עסקה בהתאם לתקנות הגנת הצרכן (ביטול עסקה), התשע"א-2010 וחוק הגנת הצרכן, התשמ"א-1981.

Phone: +18882652331 / +972527282067
Email: info@michaelkobrin.com

Thank you for choosing Michael Kobrin. We appreciate your business and are dedicated to providing you with a positive experience.